Return & Refund Policy

1. Return Eligibility

You may request a return within 7 days of receiving your order for eligible items.

To qualify for a return, items must be:

• Unworn, unused, and unwashed
• In original condition
• With original tags attached
• In original packaging (where applicable)
• Accompanied by proof of purchase or order confirmation.

Zaliana reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and clearance reasons, the following items are not eligible for return or exchange:

• Underwear
• Swimwear
• Final sale or clearance items
• Gift cards
• Personalized or custom-made items (if applicable)

These items are considered final sale.

3. How to Request a Return

To initiate a return, contact us at: support@zaliana.pe

Please include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos (if item is damaged, defective, or incorrect)

Once approved, we will provide return instructions.

4. Return Shipping

Unless the return is due to our error (wrong item, damaged product, or defective item), customers are responsible for return shipping costs.

Original shipping fees (if any) are non-refundable unless the return is caused by our error.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@zaliana.pe with photos of the issue.

If approved, we will offer one of the following:

• Replacement item
• Exchange
• Full refund
• Store credit

6. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.

Approved refunds will be issued through:

• Original payment method, or
• Store credit (where applicable)

Refunds are typically processed within 3-7 business days, depending on your payment provider.

7. Exchanges

We currently offer exchanges for eligible items based on stock availability.

If you need a different size or replacement, contact us at support@zaliana.pe to request an exchange.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it must follow the return process above.

9. International Orders

For international orders:

• Customers may be responsible for return shipping, customs duties, and import fees.
• Original customs charges and duties are non-refundable.
• Delivery delays caused by customs are outside Zaliana's control.

Contact Us

If you have any questions about these Terms, please contact us: